What is VoIP Phones

[jonbezal4]

VoIP allows you to make telephone calls using a computer network, over a data network like the Internet. VoIP converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number. When placing a VoIP call using a phone with an adapter, you'll hear a dial tone and dial just as you always have. VoIP may also allow you to make a call directly from a computer using a conventional telephone or a microphone.

[cheaphomephoneman]

I prefer using a regular phone with VOIP service. It is still inexpensive, but allows you to have normal phone service with broadband access.

[caitlingorge]

what solution are you running for voip in the office?
do you use a voice gateway? is there a PBX server for your voip solution?
Additional - There are numerous suppliers of call recording solutions. Retell, telrex etc. I would suggest contacting your avaya re-seller and getting a quote from them.
All the solutions will require software running on a server (seperate box or possibly the Avaya controller) and a connection to your network. Depending on the solution the recording will need to have multiple network connections, one for admin and playback and one that will most likely use port spanning to sniff for the rtp (voice packet data) streams. in your network. Where that spanning occurs will depend again on what you want to achieve. To record external calls the spanning can be carried out at the voice gateway but if you also wish to record internal calls then further spanning will be required.

[jimitrott]

Some of VoIP services only works only with computer or a special VoIP phone, some voip services allow you to use a traditional phone connected to a VoIP adapter. Special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with a VoIP adapter, you'll be able to dial just as you always have, and the service provider may also provide a dial tone.