*** Nextel FAQs ***

[shahmiBro]

This thread provides frequently asked questions which are essential for any user who holds Nextel carrier. I copied these information from Nextel official site with intention of providing and alleviating any member in this forum to get Nextel information.

[shahmiBro]

My Account

When will I be able to access my most recent bill online?

Invoices are posted within one week of the statement date.

How do I get access to my account online?

First, you need to register. To register with administrative rights, you will need your account number, billing address ZIP Code and the account balance from your last bill.

If I am registered as an Account Administrator, can I use all of the account management tools available at MyNextel?

Yes, you should be able to use the account management tools available for your account. Master accounts have full access. Sub-accounts have access to everything except billing related tools.

How many people can be registered as Account Administrators on an account?

There is no limit.

Why can't I find my phone in the Phones & Subscribers list?

There are several possible reasons:

The phone may not be on a registered account. The phone may be on an account that has not yet entered its Access Code. The phone may be permanently deactivated. The phone must be active for 48 hours to be listed.

When I pay my bill using a credit card, when will my payment be posted to my account?

Payments generally post within 3 hours of submission.

Which credit cards can I use to pay my bill online?

Sprint accepts American Express, VISA, Discover, Diners Club and MasterCard.

[shahmiBro]

Billing

What are my options for receiving my invoice each month?

Your invoice will be automatically mailed to you each month unless you choose one of the following bill delivery options:

• eBill- receive an email notification each month that your invoice is ready to view online at My Sprint on Sprint.com

To change the way your invoice is delivered each month,register with My Sprint and go to My Billing

What is a Summary Invoice? How do I sign up for it?

A Summary Invoice will provide you with the first 3 pages of your invoice (or through the end of the Account Summary). Call details of charges may be found online at My Sprint. You may request the Summary Invoice online or by contacting your Customer Care Representative at the number listed on the front of your invoice.

My invoice is higher than what I expected. Why?

Your first monthly invoice is higher than future subsequent invoices. Don't be alarmed - your first invoice is not a typical one because it may contain some of the following one-time charges related to setting up your account:
Prorated Access Charges
Advanced invoicing
Account Set Up Fee
Equipment Shipping & Handling Fee
One-Time, Refundable Service Deposit
Future invoices will reflect a single month's charges only.

What is included in "Access and Related Items"?

Access and Related Items includes your account and subscriber adjustments and charges including:Recurring monthly access charges for services, such as Cellular Services, Nextel Direct Connect® Services, Messaging, and Wireless Web Services Adjustments to new charges, including credits and discounts One-time charges, such as early termination charges, late payment fees, and cost recovery fees.Depending on the rate plan selected, a service fee may be charged.

Will I be billed for calls to Directory Assistance (411)?

Yes, a charge of $1.40 will be charged to your account for each call to Directory Assistance calls can be found on the Summary Page under the Directory Assistance column with the details for these calls under each subscriber's details.Directory Assistance service from your handset provides more than just phone numbers. It also offers directions, movie information, dinner reservations and more.

Where can I see usage charges?

Your invoice itemizes usage charges for each service -- wireless, Direct Connect® service, messaging and data. Depending on the level of bill detail you have selected, you can review these sections:
Charges: Shows total charge for each service Details, Details...: Gives an overview of charges by subscriber for each service
Call Details: Breaks out charge details and usage for each subscriber.

What are shared usage adjustments and where can I find them on my invoice?

For customers on shared usage plans, shared usage adjustments represent the benefit you receive when minutes, text messages or kilobytes are available and applied to your account.Shared usage adjustments for each subscriber appear on the Charges page. You may elect to see the shared usage adjustments at the master account rather than under each subscriber. In this case, the shared usage adjustments for each service on the account will be available online at My Sprint. The total shared usage adjustments for the account will be presented on the Charges page.

Where are the taxes, fees and assessments presented?

There are two types of taxes, fees and assessments included on your invoice:

Government Fees and Taxes - These fees and taxes include federal, state and local government charges that are imposed on or measured by the sale of communications services. They also include state and local charges that are imposed as a flat fee for each phone. Mandatory Government fees and taxes are presented in the "Government Fees and Taxes". Assessment Charges- Sprint elects to collect these to recover its costs of funding and complying with government mandates and initiatives. These charges are not taxes or government-imposed fees. These are usually depending on the type of charge the assessment is associated with.

How can I see the Wireless calls made on my account?

If you are a registered user of My Sprint and have member name and password, you can view details for all your calls online at no additional fee.

How can I see all the Nextel Nationwide Direct Connect calls made on my account?

If you are a registered user of My Sprint and have member name and password, you can view call detail for Nextel Nationwide Direct Connect calls online at no additional fee. Go to My Sprint.

What does "Second Line" mean?

This service provides you with an additional cellular phone number for your phone so that you can separate charges for business and personal calls.

Why do I see usage charges listed more than once?

You are not being billed twice.You can view detailed usage charges associated with each subscriber by service online at My Sprint.

How do I view and pay my invoice online at My Sprint?

Register at Sprint.com and get access to convenient account management tools at My Sprint, you can view your eBill, pay your invoice online, change the way your invoice is delivered each month, and more.

What are my options for paying my invoice?

Sprint offers several options for paying your invoice. Some of those options are:

• Online Payments - You can make a single payment--via electronic check or credit card--online, or sign up to have your payments automatically deducted each month from your bank account.
• Send Remittance Slip - Include a check, money order or the Credit Card information on your remittance slip.
• Over the Phone - Call the Customer Care number listed on the front page of your invoice, and they can accept your credit card information over the phone. You will be directed through voice prompts to input payment information.
• Travelers Express MoneyGram® location - You can make a cash payment at any of over 18,000 MoneyGram locations, including all Wal-Mart® stores. To avoid delays, please include your account number. (Note: Travelers Express MoneyGram charges for their payment services. Please contact a MoneyGram location for specific fee information.)
• With Your Handset - You can make a single payment--via electronic check or credit card--from your handset. From your handset go to "Net" menu; scroll down to My Account (Nextel.com); select Manage Account, enter your Member Name and then your Password (both are the same as in MyNextel). If multiple accounts are registered, select account, select Credit Card or Electronic Check.

What credit cards do you accept?

MasterCard, Visa, American Express, Discover and Diner's Club.

What if I still have a question about my invoice?

Contact Customer Care using this form for fast service, or dial *2 from your handset. You can also call from a landline by dialing 800-639-6111.

What is a reconnect fee?

A $20 reconnect fee may apply to re-establish service on all accounts that have been disconnected for non-payment. The reconnect fee will not be charged for simply exceeding an account spending limit.If you are required to pay a reconnect fee, the reconnect fee will appear on the first or second invoice after your service is restored and will be reflected as either a charge or a credit depending on whether the fee was paid at the time service was restored.

[shahmiBro]

Pricing

When do my calls count as anytime minutes that are included in my plan?

Minutes used are counted as “anytime” minutes when they do not fall into any of the following categories: Night and Weekend Minutes
Mobile-to-Mobile Minutes
Free Incoming

With the Power Pack Plan, how will I know how many anytime minutes I use each month?

The Subscriber Activity Summary on your bill will display your total anytime minutes used. In this example, the total Power Pack anytime minutes used during the month was 700 minutes.

With the Power Pack Plan, how can I tell if I used more anytime minutes than included in my rate plan?

Your bill will highlight the“tier”for any additional anytime minutes that you used during the month and the additional charge that will be added to your standard monthly access charge.

What is Mobile-to-Mobile?

The Mobile-to-Mobile option provides free minutes to and from any other customer while you're on the Nationwide Sprint PCS or Nextel National Networks. Mobile-to-Mobile calls do not use your calling plan minutes. Long distance charges will still apply to Mobile-to-Mobile minutes if applicable.

Is the Mobile-to-Mobile option available on any plan?

The Mobile-to-Mobile option is available for most plans and has a buy-up charge of $5/month per subscriber. Please check your plan details or call 1-800 SPRINT1 for availability. Note: The Mobile-to-Mobile option is not available to customers in Nextel Partners markets. Moreover, calls to or from Nextel Partner subscribers are not included under this option either.

How can I tell if the call is within my Mobile-to-Mobile calling network?

Within yourcall details, the Mobile-to-Mobile call will be flagged with a code MM. A PDF of the call details can be viewed online at sprint.com/mynextel by selecting Billing History and Analysis.

What are shared usage plans?

Shared usage plans are plans that allow subscribers on the same account participating in the same shared usage plan family to share their minutes each month. Check the plan details for shared minute plans.

How are shared usage adjustments calculated?

The percentage of total overages for the account generated by the subscriber will determine the percentage of the credit received in the Shared Usage Adjustment for each subscriber. The calculation remains the same regardless of the presentation of the adjustment on the Account or on the Subscribers. In this example, if Subscriber 1 generates 10% of the overage, Subscriber 2 generates 60% overage and Subscriber 3 generates 30% overage, each will receive the respective amount of credit as an adjustment. Note that the total minutes credited back will not be more than the combined shared usage minutes.

[shahmiBro]

Coverage

Where do Nextel phones have coverage?

The Nextel National Network provides coverage in 297 of the top 300 U.S. markets where approximately 260 million people live or work.

Where can I use Direct Connect services?

You can use Direct Connect services in the following places:

• Nextel Direct Connect: Use within your home market to contact another Nextel subscriber also in your home market.
• Nextel® Nationwide Direct Connect: Use in any market to contact a Nextel subscriber in any other market.
• Group Connect®: Use within your home market to contact up to 25 Nextel subscribers also in your home market.

I'd like to use my phone in an area that doesn't appear on the Nextel National Network's coverage map. When will coverage be available there?

To provide superior coverage to our customers at an affordable rate, Sprint must take into consideration factors such as overall consumer demand and local government permits.To be cost-effective, highly populated areas may be given higher priority over rural areas with less traffic. Sprint does have an aggressive plan to grow with the needs of our customers.

I used to have coverage in an area, but now my phone doesn't work there. Why not?

Disruptions in coverage might be a result of temporary site outages or obstructions of a signal, such as:

• Geographical barriers (such as mountains)
• Seasonal factors (heavy foliage)
• Buildings

Contact Customer Care online about any service disruptions you experience so we can research and address the situation.

Why are there places within a covered area that do not have coverage?

Digital signals may be blocked by obstructions within a covered area. Terrain variations, foliage or buildings may affect coverage within a particular area. Try adjusting your location to a more open area so that you might get better signal reception.

What cities in Northern Baja California have coverage?

Northern Baja California coverage includes Tijuana, Ensenada, Tecate, Mexicali and Rosarito.

How much does it cost to make and receive calls in Baja California?

Customers in the San Diego, Los Angeles, and Las Vegas areas only pay $0.69 per minute for all calls made and received in Baja California. Other customers pay the Nextel International rate of $1.99 per minute.

Can I automatically make calls while visiting Baja California?

If you do not already have international dialing privileges on your phone, you should contact Customer Care to request international dialing before you can make calls in Baja California.You will be able to receive calls and make local calls while in Baja California without this feature, but you will be charged your normal rate of either $0.69 per minute or $1.99 per minute for those calls depending on your home market.

Can I use Nextel® Nationwide Direct Connect service in Baja California?

Yes, you can make Nextel® Nationwide Direct Connect calls from the Baja California area to Nextel subscribers elsewhere in the U.S. and Baja California.

What do I have to do to use my Nextel Direct Connect® and data service while in Baja California?

You do not have to do anything to receive these services in Baja California. As long as you have the services in the U.S., you will be able to use them while in Baja California.

Does it cost extra to use Nextel Direct Connect and Nextel® Nationwide Direct Connect service in Baja California?

There are no additional charges for Nextel Direct Connect or Nextel® Nationwide Direct Connect calls. You will be charged as if you were making the call from the U.S.

How much does it cost to use data services while in Baja California?

There are no additional charges for using your data services in Baja California. You will be charged as if you were in the U.S.

Why am I having problems making calls to people I always call?

Any call made in the Baja California area are handled by the Nextel de Mexico network. You will be required to dial internationally to make calls. Please contact Customer Care to add international dialing to your account.If you have one of Nextel's older phone models, you may also have trouble picking up the U.S. network when you are near the Mexican border. We recommend that you upgrade to a newer Nextel phone in order to minimize the risk of that problem.

Why can't I make a Nextel Direct Connect call?

If you normally have access to Nextel Direct Connect service in the U.S., you should be able to use Nextel Direct Connect service in Mexico. However customers who have one of Nextel's older phone models will not be able to use Nextel Direct Connect service when on the Nextel de Mexico network. We recommend that you upgrade to a newer Nextel phone model in order to use all of Nextel's services, including Nextel Direct Connect service, while in Baja California.

[shahmiBro]

Activate Your Phone

I didn't select "Accept Changes." How can I do that now?

From Phone mode, press the button under "Mail". Scroll to highlight "Net Mail" and press the button under "OK". The Net Mail inbox will open and display your messages. Scroll to the message: "Receive Programming." Press the button under "OK".

What do I do if I do not receive the message within 24 hours?

Ensure that you have enabled security on your phone. Power up your phone for the first time in your home market. Then, enable security on your phone by pressing the "Mode" key until you see the selection "Net Ready". Select "OK" and then "Yes". After ensuring that security is enabled, follow the step above to retrieve your information.

What do I do when I receive the message "Server Not Responding" when I try to enable security?

Wait 30 minutes, then retry enabling security.

After selecting "Accept Changes", I receive a message saying "Web Server Error." What do I do?

Select the button under "OK" on your screen. Your changes will still take place.

What do I do if I haven't received my information?

Please call Customer Care at 1-800-639-6111.

[shahmiBro]

Wireless 411

What is "Wireless 411"?

Sprint--along with other wireless carriers--is developing a "wireless 411" directory, in which wireless customers may ask to have their numbers included in directory assistance in a manner similar to wireline 411 service.

Will Sprint be offering a "wireless 411" directory service and, if so, when will it be available?

Sprint anticipates offering wireless 411 to those customers who choose to include their numbers later in 2005. There are significant technical and coordination issues involved with developing such a capability, and Sprint is still working through the details regarding the exact date of commercial availability.

Will my wireless number automatically be included in a "wireless 411" service?

For those interested in the upcoming service, we will provide a choice to be included in the wireless directory. Sprint customers will receive notification of how the wireless directory will work, including instructions on how to opt-in to the directory. Sprint will not include any customer in the wireless directory assistance service unless that customer asks to be included through verifiable means. Once a customer's number is included in the service, they'll have the ability to opt-out, or to remove their number, at any time. This means the customer has complete control.

I am concerned about the privacy of my wireless number. If I decide to participate, who will have access to my wireless phone number?

Sprint is committed to customer privacy. Sprint will not publish wireless directory assistance information or provide access to the directory assistance database to anyone but the wireless directory assistance provider.

Will Sprint give my number to telemarketers?

No, Sprint will not give your Nextel number to anyone for telemarketing purposes. Telemarketing to wireless numbers is effectively illegal. Anyone who markets to a wireless phone risks liability. For more information, read the latest FTC new release.

Is there any additional way to block telemarketing calls from my wireless phone?

Yes, if a wireless customer desires added protection, they may add their number to the Federal Trade Commission's "Do Not Call" registry. Wireless customers can sign up for "Do Not Call" by dialing 888-382-1222 from the phone they want to add to the list, or by visiting ftc.gov. If you have questions about the "Do Not Call" registry, visit donotcall.gov/register/Reg.aspx.

Will there be a charge if I want to be listed in a "wireless 411" service? Will I be charged if I want my number to remain unlisted?

All options for wireless directory assistance will be free and convenient. Sprint customers who ask to be included in the wireless directory will be able to do so at no additional cost. Customers who have asked to be included in the wireless directory may later opt-out at any time at no cost. Likewise, those customers interested in remaining out of the directory may do so without incurring any cost.

Are there any other expected charges with a "wireless 411" service?

Sprint expects that airtime charges and the current $1.40 fee will apply for Sprint customers placing a 411 call. For those Sprint customers included in the directory, incoming calls received as a result of a 411 inquiry will be charged airtime minutes only.For more information, please visit ftc.gov.

What is the difference between the Sprint 411 and Wireless 411 services?

Sprint Directory Assistance 411 service offers business and residential phone numbers as well as movie listings, restaurant reservations, driving directions and event information. The Wireless 411 service is a directory of wireless phone numbers. Customers may ask to have their numbers included in directory assistance in a manner similar to wireline 411 service.

[shahmiBro]

Sprint 411

Does Sprint 411 offer any services other than just phone numbers?

In addition to business and residential listed phone numbers, Sprint 411 operators are able to offer movie listings, restaurant reservations, driving directions and event information. Reservations can be made with any restaurant that accepts reservations that do not require a deposit. In some cases, Sprint 411 operators can also provide alternative numbers or locations for select listings.

For what locations can a Sprint 411 operator provide information?

Sprint 411 can provide you with listings within the Continental U.S. and Hawaii. Requests for Canada, Alaska, and International listings will be referred to other sources.

In what locations can I receive Sprint 411 service?

You will automatically receive Sprint 411 service when you dial 411 from your Nextel phone anywhere within the Nextel National Network.

What happens if I dial an area code + 555-1212 rather than 411 from my Nextel phone?

If you dial an area code within the Continental U.S. or Hawaii, the call will be answered by Sprint 411 operators, just as if you had dialed 411 from your phone. If you dial 555-1212 using an area code for Canada, Alaska, or the Caribbean, the call will be referred to a different directory assistance source.

Who do I call if I need to change or cancel a restaurant reservation?

Sprint 411 can take care of any requests to change or cancel a reservation made through them. Or, since the reservation is in your name, you can call the restaurant directly.

How do Sprint 411 charges appear on my bill?

Charges for Sprint 411 and a completed call will appear as a single call on your invoice call detail section. It will appear as a normal call and will include both time spent with the operator and total airtime used.

What is the difference between the Sprint 411 and Wireless 411 services?

Sprint Directory Assistance 411 service offers business and residential phone numbers as well as movie listings, restaurant reservations, driving directions and event information. The Wireless 411 service is a directory of wireless phone numbers. Customers may ask to have their numbers included in directory assistance in a manner similar to wireline 411 service.

What is new about 411?

In addition to great services like phone numbers, movie listings and driving directions, etc., you can now access information on lottery results, horoscopes, traffic and ATM locations. Three pieces of information per call are allowed.

Why is the 411 call greeting different?

Sprint and Nextel have come together as one company to continue to provide the most beneficial 411 services to you, our customer.

Has the price of 411 calls ($1.79) changed?

No, Each call is just $1.79, including airtime.

Can I request restaurant reservations?

Yes. Just ask us to make a reservation for participating restaurants and we will confirm the reservation with you.

Can I still have the number repeated if I don't hear it the first time (Number back)?

This service - pressing "2" to hear a number again - is temporarily unavailable. But it should be restored in the first quarter of 2006.

Will I be connected to the number I request at the end of the call?

Yes. You will be connected to your requested number at no additional charge. Standard airtime rates apply.

Can I go back to a live operator by pressing the star (*) key (Starback)?

This feature is no longer available. But the Number back option, available in the first quarter of 2006, should help you if you missed the number the first time.

If I receive a busy signal, or the phone rings and there's no answer at the number I requested, can I get back to an operator?

You will have to place another 411 call to ask for a new number.

Can I receive an SMS text message of the phone number I've requested?

Sprint Nextel is modifying its 411 SMS service. Estimated restoration of this service is expected in the first quarter of 2006. We appreciate your patience during this time.

[shahmiBro]

Second Line Service

How can I set up a Second Line?

Call Customer Care at 1-800-639-6111 to add Second Line Service to an existing phone, or you may visit nextel.com/alsto purchase the service online.

How do I switch between lines?

For the i600, i700 plus, i1000, i1000 plus, i2000 and i2000 plus phones:

1. Press the "Menu" key until you see "Line2". (If you are already using Line 2, "Line1" will appear as an option.)
2. Press the option key under "Line2" to select Line 2. Or, press the option key under "Line1" to select Line 1, whichever is applicable.

For i95cl, i90c, i88s, i85s, i80s, i60c, i55sr, i50sx and i30sx phones:

1. Press the "Menu" key.
2. Scroll to Settings.
3. Press the option key under SELECT.
4. Scroll to Phone Setup.
5. Press the option key under SELECT.
6. With the current line highlighted, press the option key under CHANGE.
7. Scroll to the desired line and press the option key under SELECT.

For all other phones:

1. Press Menu and choose Settings.
2. Choose Phone Calls.
3. Change the Set Line value to 2.

How do I know which line is ringing?

Depending on your phone, it will either display which line is receiving the call by stating: "Incoming Call On Line 1," or the phone icon in the upper left hand corner will display either a "1" or "2" to when the phone is ringing. You can also set different ring tones for each line.

Can I have different area codes on each line?

Each line can have a different area code as long as both numbers reside in the same local market.

If I am on a call on one line, will Call Waiting notify me of a call on the other line?

Call Waiting will notify you of a second call regardless of which line is being used.

Can I use three-way calling if the calls are on different lines?

Yes. Three-way calling works the same regardless of the lines used. You can conference two calls on Line 1, two calls on Line 2, or one call on Line 1 with one call on Line 2.

[shahmiBro]

Text Messaging

Who can I send text messages to from my Nextel phone?

With text messaging you can send and receive messages from your Nextel phone to almost any other phone or email--to Nextel subscribers as wells as subscribers of other wireless carrier's services.

How do I send a message to a landline phone or a subscriber of another wireless carrier?

To send a message to alandline phone, create your text message as you normally would. Next, simply include the 10-digit number of the landline recipient where you would normally place the recipient's information.To send a message to a subscriber ofanother wireless carrier, create your message as you normally would. Next, simply include the 10-digit phone number of the intended recipient where you would normally place the recipient's information.

How can I send a message to more then one person?

You can address a message to up to 20 people at one time on sprint.com. If you are a Nextel subscriber, choose the Nextel network in the box next to Send a Text Message, type the recipient's phone number, and then click Go. Select Send a Group Message from the navigation menu on the left. Type and then Add other recipient's phone numbers before creating your message.

Can I send text messages internationally?

Yes. Visit Using Wireless Data Services Abroad for the list of countries you can text to and from.In NUM mode, you can enter an international phone number as follows: (+) (country code) (area code) (phone number) and press the Option key under OK.

How do I send a Text Message from email? And can I send a text message to an email address?

To send a message from an email address:

Address the email message to the Nextel subscriber's 10-digit telephone number followed by "@messaging.nextel.com."Example: 7035551234@messaging.nextel.com

Fill in the "subject" line (optional)

Compose the message

Attach replies (optional) to the message by entering a double tilde (~~) with a response.

Hit return to enter the next reply.For example: Are you available for the meeting today? ~~No (enter) ~~Yes (enter) ~~Maybe (enter)

Send the email in the normal mannerTo send a text message to an email address:Simply enter the email address where you would normally put their phone number. Make sure to switch your phone to SYM mode by scrolling through the modes on the right side of your screen in order to access the @ and . required in most email addresses.

I have often seen numbers advertised on television for voting or participating in contests, can I do this with my Nextel phone?

It depends if the program is open to all wireless carriers or only specific carriers. To participate simply enter the number that you see advertised where you would normally type the phone number or email address. Sprint often has polling and contests that are open to only Nextel subscribers. Visitt nextel.com/contests for details on the contests currently running for text messaging.

Are there any limitations on message size with Text Messaging?

Text messages can be up to 500 characters long (including letters, punctuation and system-generated characters).

How do I send a message or reply from my phone using the preset messages in Text Messaging?

If you are a Text Messaging subscriber you may store up to 9 "Saved Messages" and 9 "Saved Replies" online. These saved messages can be easily accessed and sent from your phone.When initiating a message, select "My Messages" and choose from the list of default messages available. When replying to a message, select "My Replies" and choose from the list of default replies available. You may also customize "My Messages" or "My Replies" from your phone from sprint.com.

How can I type my messages more easily with text messaging?

WORD mode makes composing messages faster. Cycle through the modes (NUM, ALPHA) on the lower right of your screen until you reach "WORD". You only need to type one key stroke per letter and the phone predicts your word. Select the "0/Next" key to scroll through alternative words.

Can I call a phone number from within a message?

Yes. Highlight the phone number, Nextel Direct Connect number or Group Connect® number in a message to make a call or send a call alert to that number.

What is the Message Inbox?

The Message Inbox holds all your new two-way messages and any messages you have not saved. Messages will remain in the Message Inbox for 14 days. After 14 days, they are automatically deleted from the system.

Can I save my text messages?

Yes. You can save up to 20 text messages in your Saved Messages folder. From sprint.com on your PC, navigate to Message Inbox and check the box to the left of the message(s) to be saved. Scroll to the bottom of the page and click Save to save your message(s) to the Saved Messages folder.To save a message from your phone, from the Text Messaging main menu, scroll to Read Messages and press the option key under OK. Scroll to Message Inbox and press the option key under OK. Scroll to the message to be saved and press the option key under View. Press the menu key until Save displays in the lower corner. Press the option key under Save.

Is there a simple way to delete all of my messages?

Yes. You can delete all the messages contained in your Message Inbox or Saved Messages folder. From sprint.comon your PC, navigate to the folder you wish to empty, Message Inbox or Saved Messages. Scroll to the bottom of the page and click Delete All Messages. You will be prompted, "Are you sure you want to delete all of the messages in this folder?" Click OK to delete all of your messages in that folder.To delete all your messages from your phone, from the Text Messaging main menu, scroll to Read Messages and press the option key under OK. Scroll to the folder you wish to empty (e.g., Message Inbox or Saved Messages) and press the option key under OK. Press the menu key until Del-A displays in the lower corner. Press the option key under Del-A. You will be prompted, "Do you want to delete ALL of your messages?" Press the option key under Yes to delete all of the messages in that folder.

Will I be notified when the person to whom I sent the message received my message?

When you enable "Message Confirmation" on your phone, you will be notified when a Nextel recipient has read a message you initiated from your phone. Access Message Confirmation from the Preferences menu in Text Messaging on your phone.

How do I check Message Status and how do I receive replies to my message?

Message Status will display the date and time that the Nextel recipient read your message. If the Nextel subscriber has responded to your message, it will also provide the reply. Message status is only available for messages sent from sprint.com. This feature is not available when you send a message using email.There are three ways that you can receive a delivery status on a message sent using Text Messaging: After you send a message from sprint.com, click "Check Status". The message status is displayed along with any replies received. If you send a group message, you can see the message delivery status for each individual recipient.Use the claim number to check the status at a later time. Write down the claim number of the message. You can return later to check the message delivery status by entering the claim number and the recipient's Nextel phone number. For group messages, each recipient will have an individual claim number.Have the message delivery status sent to an email address or directly to your Nextel phone. When initially creating the message, enter the preferred destination (your Nextel phone number or your email address) in the "Send Reply To" section. The message status will be delivered automatically to the address provided. Message delivery status can be checked for up to 5 days after you send a message.