TheGreenBow VPN Mobile FAQs

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TheGreenBow VPN Mobile FAQs

Which are the supported Windows Mobile Operating Systems?

TheGreenBow VPN Mobile works on Pocket PC and SmartPhone:

• Windows Mobile 5.0 Pocket PC
• Windows Mobile 5.0 Pocket PC Phone Edition
• Windows Mobile 5.0 Smartphone Edition
• Windows Mobile 6 Classic
• Windows Mobile 6 Professional
• Windows Mobile 6.1 Classic
• Windows Mobile 6.1 Professional
• Windows Mobile 6 Standard (Smartphone)
• Windows Mobile 6.5
• Windows Mobile 6.5 Standard (Smartphone)
• Windows Phone Classic 6.5.3

How to know difference between Windows Mobile 5.0 PocketPC & Smartphone?

• Windows Mobile 6 Classic: A device with a touch-screen, but no built-in telephone features. Previously known as a Pocket PC.
• Windows Mobile 6 Professional: A device with a touch-screen and built-in telephone features. Previously known as a Pocket PC Phone Edition.
• Windows Mobile 6 Standard: A device without a touch-screen and built-in telephone features. Previously known as a Smartphone.

If you have a doubt about the version of your Windows Mobile 5.0, have a look at the Home or Today screen of the Windows Mobile devices. This will tell whether the device you're looking at is a Windows Mobile Pocket PC or a Windows Mobile Smartphone. Plus, Windows Mobile Smartphone doesn't support touchscreen:Now, TheGreenBow VPN Mobile supports Windows for Smartphone, and you should not get this message anymore: "Failure to create empty document".

Does TheGreenBow VPN Mobile works on Palm OS or Smartphone with Symbian OS?

No, for now. TheGreenBow VPN Mobile is only compatible with Windows Mobile Systems. Some new mobile Palm devices are based on Windows Mobile, so TheGreenBow VPN Mobile can works on some Palm devices like Palm Treo 750w. All Palm with Windows Mobile offers a wide range of wireless connectivity for remote access to corporate network and TheGreenBow VPN Mobile can secure those remote connections to have a high level of mobile security.

What are the supported mobile devices?

TheGreenBow VPN Mobile is compatible with all mobile devices working on Windows Mobile 5.0, Windows Mobile 6 and the latest Windows Mobile. TheGreenBow VPN Mobile only requires 3Mb to be installed on a Windows Mobile devices.

What are the supported languages?

TheGreenBow VPN Mobile is available in English, French, German, Portuguese and Spanish. TheGreenBow VPN Mobile for SmartPhone is only supported in English for now. If you want to localize the software on your language go to VPN Mobile localization.

What are the supported VPN Gateways?

TheGreenBow VPN Mobile is compatible with all IPSec routers compliant to the existing standards (IKE & IPSec).

What are the supported wireless connections types?

TheGreenBow VPN Mobile works on Wifi (802.11, 802.11b, 802.11a, 802.11g/n) , GPRS , 3G, Edge and UMTS wireless connections.

Does TheGreenBow VPN Mobile support authentication with Certificates?

Yes. To increase VPN mobile security, TheGreenBow VPN Mobile Software can import PKCS#12 certificates.
The sofware also support embedded PEM Certificates: You have to export a VPN Configuration from TheGreenBow IPSec VPN Client which have PEM certificates and import it on TheGreenbow VPN Mobile software. X-Auth is also supported on both PocketPC and SmartPhone. However, the X-Auth popup mode is not available on SmartPhone.

How to create a VPN Configuration for my VPN Mobile Client?

A VPN Configuration can be used with TheGreenBow IPSec VPN Client (Laptop) or TheGreenBow VPN Mobile (PocketPC or Smartphones) to have a coherent policy management. You can create a VPN Configuration with either TheGreenBow VPN Client or TheGreenBow VPN Configurator, transfer it onto your mobile device (with ActiveSync for example), and import it on TheGreenBow VPN Mobile.
The VPN Configuration has to be a single-tunnel configuration.

How can I make changes to my VPN connections settings?

You can change some VPN connections settings on the 'Configuration' Tab, the DNS or IP Address of your VPN Gateway, and also change the Pre-Shared Key or PKCS#12 Certificate. For all other connections settings e.g. WiFi or Wireless GSM/3G/EDGE , you would need to refer to your mobile device user guide.

To modify the VPN Configuration when using TheGreenBow VPN Mobile for SmartPhone, you would need to modify it in VPN Configurator and copy it over again.

Is it possible to evaluate TheGreenBow VPN Mobile software?

Yes, TheGreenBow VPN Mobile software have 30 days freee valuation period with no functional restrictions.
During this period, you'll be able to test all remote access service like remote email access, remote access to computer and in a general way remote access enterprise intranet.

How can I keep remote access to the enterprise network when I change my wireless connections?

If you have a vpn tunnel opened and you have to change your connections settings like 3G to WIFI, you have to:

• Close your wireless connection (3G connection for example).
• Close the VPN Tunnel.
• Open your wireless connection (WIFI connection for example).
• Open the VPN Tunnel.
  Once the vpn tunnel is opened you can continue to access to your enterprise intranet network, receive corporate email and also make a remote access to a computer.

Can I use VPN Mobile in 'Portrait' mode?

Yes. 'Landscape' and 'Portrait' modes are supported.

Is 'Web to Device' mode possible?

No, for now. This feature will be supported in the next release. However, 'PC to Device' mode is supported.

Is my device safe? What happen if my PocketPC is lost?

Studies show that Mobile device are frequently stolen or lost, and that is the primary cause of breach in security. TheGreenBow VPN Mobile has several layers of protection like Lockdown, VPN configuration are encrypted and can't be modified or exported from the VPN Mobile. Once enabled, the Lockdown feature forces anyone to enter a password to start VPN Mobile software. In addition and once enabled, X-Auth login/password shall be entered each time the tunnel attempts to open regardless the trigger (user request, auto open on traffic, recovery if wireless network fails,..). The lockdown is not available on Smartphone as those devices have already PIN code to enter.

Can I start Outlook automatically after VPN tunnel to the corporate network opens?

Yes. Go to VPN Mobile software 'Settings' and select 'Open Outlook' after VPN tunnel opens. PocketPC only.

How to install TheGreenBow VPN Mobile Client software?

To Install TheGreenBow VPN Mobile Client Software, you have to use ActiveSync 4.5 on Windows XP (or Windows Mobile Device Center on Windows Vista) or older and your Mobile Device must be connected to your computer. The VPN Mobile installation procedure is described in the VPN Mobile User Guide as well.

How do I manually activate my VPN Mobile Client software?

In case you have problems to activate the software, go to Manual Activation page to make a manual activation.

How do I upload my VPN Configuration from my desktop to my Windows Mobile-based device?

You must have ActiveSync on Windows XP (or Windows Mobile Device Center on Windows Vista) installed on your desktop and simply copy/paste your configuration file to your Mobile Device Drive. Once on your Windows Mobile-based device, you'll be able to import it into the VPN Mobile software.

Can I deploy same VPN Configuration into TheGreenBow IPSec VPN Client and my mobile device?

Yes. To have a coherent policy management, VPN connections settings are compatible between TheGreenBow IPSec VPN Client for Laptop and TheGreenBow VPN Mobile for Windows Mobile-based device, if they are mono-tunnel (i.e. only one tunnel configured).

Where can I find TheGreenBow VPN Mobile logs?

You can see IKE logs on the VPN Mobile console or you will be able to find a log file named: vpnlog.txt under the folder: “MyDocuments/TheGreenBow/”. Don't forget to send this file when you contact the GreenBow VPN TechsSupport Team.

No response from the VPN Gateway

If you have the following logs, that means the remote VPN Gateway does not answer to client's IKE requests.

115317 Default (SA Cnx-P1) SEND phase 1 Main Mode [SA][VID]
115319 Default (SA Cnx-P1) SEND phase 1 Main Mode [SA][VID]
115321 Default (SA Cnx-P1) SEND phase 1 Main Mode [SA][VID]
115323 Default (SA Cnx-P1) SEND phase 1 Main Mode [SA][VID]

Take a look at remote VPN server logs and check if requests from the client are received. If you find no trace, IKE requests must have been dropped somewhere:

• Be sure you have open a Wifi or GPRS connection before opening the vpn tunnel.
• Check any firewall that can be found between TheGreenBow VPN Mobile and the VPN Gateway.
• Check your wireless service provider allows traffic on port 500 (Phase1 negotiation) and port 4500 (Phase2 negotiation).

My VPN Configuration works on TheGreenBow IPSec VPN Client but I can't open a tunnel on TheGreenBow VPN Mobile?

If you are using a wireless connection such as GSM/3G/EGDE wireless connection, it can be a NAT-T issue with your wireless operator. Try to disable NAT-T on the remote VPN Gateway.