AT&T Prepaid FAQs

[shahmiBro]

General Information:

Q: What are AT&T Prepaid Phone Cards?

A: An AT&T Prepaid Phone Cards enables you to purchase calling minutes in advance and have them at your disposal whenever you want to make a call. To make a call, you just call the toll free Access Number on your AT&T Prepaid Phone Card, enter your Personal Identification Number (PIN) and dial the number you want to call. It's easy and convenient.

Q: Where can I buy AT&T Prepaid Phone Cards?

A: You can purchase at AT&T Virtual Prepaid Phone Card online or purchase plastic cards at retail locations nationwide. The online method delivers your Access Number and PIN through the official AT&T website, so you can start making calls right away.

Q: How does online delivery work?

A: When purchased through the official AT&T website, AT&T Prepaid Phone Cards are delivered online. Simply order, when your order is confirmed, print out the number and PIN. It's active as soon as you get it, so you can start making calls right away.

Q: Is there a minute deduction or surcharge to use my AT&T Prepaid Phone Cards?

A: The minute deduction or surcharge applies to calls made in the US pay phones. This surcharge differs based on card type and where you purchased your card. A surcharge not to exceed 10 minutes applies to US pay phone calls made with AT&T Virtual Prepaid Phone Cards purchased on AT&T official website. A portion of this charge compensates pay phone providers. To determine the pay phone surcharge that would apply for AT&T Prepaid Phone
Cards not purchased on the official website, use the site's Rate Finder and enter your access number, PIN and the number you're calling.

Q: Upon purchasing an AT&T Virtual Prepaid Phone Cards, I did not receive my PIN. How do I determine the status of my order?

A: Please send an inquiry to att@customersupport.com and include the order number and confirmation number you received when you placed your order. A Service Representative in the Order Department will be able to provide the status of your order.

Q: Why is my AT&T Prepaid Phone Cards not accepted for some calls?

A: When you call someone and hear a message that the number dialed does not accept calls from unidentified callers, this means that the particular party does not accept "unknown" or blocked calls. This has to do with the particular phone features selected by the person you are calling. They will have to remove the call block feature from their phone in order for you to reach them using an AT&T Prepaid Phone Card.

Q: Will my AT&T Prepaid Phone Cards ever expire?

A: No. For other AT&T phone cards, please see card or packaging for expiration policy.

[shahmiBro]

Rates and Recharge:

Q: What is the per-minute rate for AT&T Prepaid Phone Cards?

A: Per minute may differ according to where you purchased AT&T Prepaid Phone Card and the denomination purchased. A simple formula to get the US state-to-state rate-per-minute is to divide the purchase price by the number of minutes on your card.

For AT&T Prepaid Phone Cards purchased from its official website, here are the rates per minute for state-to-state calling:

• $30 AT&T Virtual Worlwide Card is 7 cents per minute.
• 1000 minute Virtual Card for $40.00 is 4 cents per minute.
• 500 minute Virtual Card for $25.00 is 5 cents per minute.
• 300 minute Virtual Card for $18.00 is 6 cents per minute.
• 100 minute Virtual Card for $7.00 is 7 cents per minute.

Q: How do I tell how many minutes are remaining on my AT&T Prepaid Phone Card?

A: There are several ways to get your card balance. You can check your card balance online with AT&T Account Balance Tool or you can dial the toll-free Access Number on your card and choose the option for special services. Then select the option for card balance. Lastly, you can call the customer service number on your card and select card balance.

Q: Are AT&T Prepaid Phone Cards rechargeable?

A: Most of them are rechargeable. To check on whether your card is rechargeable, look at the back of the card or use the account balance tool and enter the toll-free Access Number and PIN of your card and submit.

Q: Will my calls made with my AT&T Prepaid Phone Cards show up on my long distance bill?

A: No. When you use an AT&T Prepaid Phone Cards, you're using a prepaid service. These calls will not appear on, or be billed to a residential phone bill.

[shahmiBro]

Using Your Card:

Q: Can I use an AT&T Prepaid Phone Card to make a 500, 700, 800, 855, 866, 877, 888 or 900# call?

A: No. Cards cannot be used for toll-free calls, calls for paid services with premium charges, or for operator-handled calls.

Q: Can I place a call from a rotary phone using an AT&T Prepaid Phone Card?

A: No. A touch-tone phone must be used when placing a call using an AT&T Prepaid Phone Card.

Q: Can I use an AT&T Prepaid Phone Card to make a call to Directory Assistance or Information?

A: Most calls to a local directory assistance service (such as area code + 555-1212) cannot be made with your AT&T Prepaid Phone Card as calls made to local directory assistance are charged at a flat rate and AT&T Prepaid Phone Cards are valued in minutes. However, to determine if AT&T Directory Assistance is an available feature, check the menu options on your AT&T Prepaid Phone Card by calling the toll-free Access Number and listening to the prompts. There is an additional fee for using AT&T Directory Assistance service. You will be advised of the number of minutes that will be deducted from your AT&T Prepaid Phone Card balance prior to your use of that service.

Q: Can I use my AT&T Prepaid Phone Card for both domestic and international calls?

A: Most AT&T Prepaid Phone Cards can be used to place domestic and international calls. International rates vary according to the country you are calling to or from and are subject to change.

Q: How do I use my AT&T Prepaid Phone Card to place an international call?

A: For instructions on placing a call from the US to another country, click here

For instructions on placing a call from an international country to the US, click here

For instructions on placing a call from the one international country to another; click here

Q: Time was deducted from my AT&T Prepaid Phone Card, however the call did not go through. Can I receive a credit card for that time?

A: An AT&T Customer Service Representative will need to check your AT&T Prepaid Phone Card activity in order to replenish it with the appropriate number of minutes that may have been mistakenly deducted. Please call the Customer Service number provided with your card and be ready to supply them with your toll-free Access Number and PIN.

Q: When trying to place a call, I received a message indicating my AT&T Prepaid Phone Card is not active and the call would not go through. What do I do?

A: AT&T Prepaid Phone Cards activated upon purchase. If you purchased a virtual card on the official AT&T website, contact the number listed on your confirmation email. If you purchased a card at a store, bring your original receipt and card back to the retailer where you purchased the card to ensure it was properly activated. If the card was activated properly and you continue to get an inactive status message, call the Customer Service number on the back of your card and be ready to supply them with your toll-free Access Number and PIN.

[shahmiBro]

Info To Go:

Q: What is Info To Go?

A: It is an information service available with your AT&T Prepaid Phone Card, it offers Restaurant Reviews, Movies, Sports, Weather, Horoscopes, Stock Quotes, Yellow Pages and Entertainment all at your fingertips.

Q: How much does Info To Go?

A: Use of Info To Go information services will incur an additional charge to your AT&T Prepaid Phone Card balance. When using your AT&T Prepaid Phone Card, listen to the voice prompts which will tell you the cost before each usage of Info To Go information services.

Q: How does Info To Go work?

A: Whenever you use your AT&T Prepaid Phone Card, just listen for the voice prompts to get Info To Go. Usually after entering your AT&T Prepaid Phone Card PIN, you'll hear a voice prompt something like this:

• To learn more about Info To Go featuring reviews, movie, listings and much more, press STAR.

You'll then hear a voice prompt like this:

For Restaurant Reviews, Movies, Sports, Weather, Horoscopes, Stock Quotes, Yellow Pages and Entertainment all at your fingertips at a cost of only X units per use, press 1.

After pressing 1, the voice prompt will give you choices such as:

• For restaurant reviews, press 1
• For movie listings, press 2
• For sports, press 3
• For weather forecasts, press 4
• For horoscopes, press 5
• For stock quotes, press 6
• For yellow pages, press 7
• For entertainment events, press 8
• To place a call press the STAR keys

Then, for example, if you selected '1' for restaurant reviews you would hear a voice prompt like this:

• Get up to 2 FODOR's reviews of the menu selection, pricing, service and setting of selected restaurants. If the restaurant has been reviewed, you can obtain the:

a. Name
b. Restaurant Description, Cuisine and Services Provided
c. Credit Cards Accepted
d. Price Range
e. Hours of Operation

If not, you can obtain the phone number and address.
To get reviews, press 1.

It all works about the same way for the other categories, too. Just listen to the voice prompts to get Info To Go at your fingertips.